Customer Care

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Cork Education and Training Board (Cork ETB) and its staff is committed to providing a high-quality service, in an efficient and courteous manner to all our customers, in accordance with the 12 Principles of Quality Customer Service for customers and clients of the Public Service.

Should you have any queries that are not dealt with in our Charter or Procedures below, please email

Customer Service Action Plan Consultation Survey

Cork Education and Training Board is currently developing its Customer Service Action Plan 2023-2026. We are committed to providing an efficient and courteous service to all our customers in accordance with the 12 Principles of Quality Customer Service. Our customers are internal and external, and include learners, parents, staff members, Board of Management members. employers and members of the public.

As part of the development process, Cork ETB invites all its customers to provide their feedback on our current levels of service and identify any areas which require further development and improvement.  Cork ETB now invites you to participate in a survey to provide your views and suggestions which will inform the development of the objectives and actions underpinning the Customer Service Action Plan.  The survey is available here.

Submissions close on Tuesday 2nd May at 5.00pm

Cork ETB Customer Charter

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Government of Ireland
Co-Funded by the European Union
Solas Learning Works