Cork Education and Training Board (Cork ETB) and its staff is committed to providing a high-quality service, in an efficient and courteous manner to all our customers, in accordance with the 12 Principles of Quality Customer Service for customers and clients of the Public Service.

Should you have any queries that are not dealt with in our Charter or Procedures below, please email customercare@corketb.ie.

Cork ETB Customer Charter

• Customer Charter (PDF)
• Cairt do Chustaiméirí (PDF)

Customer Action Plan

• Customer Action Plan (PDF)
• Plean Gníomhaíochta do Chustainéirí (PDF)

Complaints and Appeals

• Complaints and appeals procedures Final (PDF)
• Nósanna Imeachta Maidir le Gearáin agus Achomhairc (PDF)

Useful Links